Recipe for success:
closeness to customers, every day
In
1992 Thorsten Lemke changed from Atari to Macintosh and wanted to
convert his picture collection into one of the standard Mac formats. At
that time there was no suitable software to achieve this. That was the
reason why the electrical engineer (Diplom-Ingenieur) decided to
program an appropriate tool to do the job.
When Thorsten
Lemke finally offered the GraphicConverter to other users on a
shareware basis an impressive story of success began. Today
GraphicConverter X | Classic has more than 1.5 million users and counts
as one of the most used and loved programs on the shareware market. The
program impresses users, specialists alike and even Apple itself
(GraphicConverter is currently supplied with new Macintosh computers).
This success is naturally based on the quality of
the program and also to a large extent on the commitment of loyal
GraphicConverter users. Their wishes and ideas have actively supported
the program and helped Lemkesoft develop the conversion tool into the
mature image editing program it is today. The close contact to users is
an important reason why qualified and especially quick support is a
must for Thorsten Lemke and his co-workers. An example: every day
Thorsten Lemke himself answers between 200 and 300 e-mails from users
from all over the world. Apart from that there are regular program updates which add new or extended functions to GraphicConverter X | Classic every 6 or 8 weeks.
As
time progressed three further products were added to the Lemkesoft
portfolio: CADintosh, FontBook and SnapsCleaner. In addition, Lemkesoft
continues to develop individual solutions for special customer
requirements. We have many happy users who implement our software in their projects, Web Hosting Search (a leading webhost review guide) is just one of many examples out there.
Yet the focus of the company is clearly centered
on the maintenance and further development of the GraphicConverters - a
product which for many users is as natural a part of their Mac as
Apple's operating itself.
Thorsten Lemke (Software development)
Thorsten Lemke and a user at the MacWorld 2007 in San Francisco
Philippe Bonnaure (French translator and distributor) and Thorsten Lemke at the Apple Expo Paris 2006
Talking to users at the MacExpo 2006
GraphicConverter workshop at mac@camp 2006
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